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Plush Experience FAQ
FAQs
What is included in the Plush experience?
Each experience includes a 16” plush, heart insert ceremony, carry bag, birth certificate, and full setup with an on-site attendant.
What is the minimum booking requirement?
Our plush experience begins at 20 guests, with a starting investment of $1,350.
Can I choose specific plush styles?
Yes. You may select your preferred plush styles from our catalog. You can also choose to have our team curate selections for your event.
How far in advance should I book?
We recommend booking at least 2–4 weeks in advance to secure your date and preferred options.
Do you offer add-ons?
Yes, we offer personalized t-shirts, custom carry bags, and machine customization to enhance your experience.
Do you travel?
Yes, we provide service throughout the DMV area. Additional travel fees may apply based on location.
How long does the experience last?
Most plush experiences run between 2–3 hours depending on guest count and setup.
Do you require a deposit?
Yes, a deposit is required to secure your booking. Remaining balance is due prior to the event.
What is your cancellation policy?
Cancellation requests must be made at least one week before the event. In such cases, you will receive a credit that can be used for a future booking within 6 months of the original event date. No credit or refund will be provided for cancellations made less than one week before the event.
What are the setup requirements?
Our setup requires a clean, flat, and dry surface to ensure a safe and polished experience.
We are unable to install on uneven ground, gravel, or areas that may compromise the setup.
In case of bad weather, we strongly recommend having an indoor backup location.
What happens after I submit the form?
Once submitted, our team will review your request and send a curated proposal with final details and pricing.
Does the pricing include delivery and additional fees?
Our pricing reflects the plush experience itself. Delivery, applicable taxes, and the non-refundable damage waiver are calculated separately based on your event location and setup requirements.
Final pricing will be outlined in your customized proposal.
Do you offer delivery to upper levels or indoor venues?
Yes, we can accommodate indoor and upper-level setups. However, elevator access is required for non-ground level deliveries.
The elevator must be able to accommodate the width and height of our equipment.
Additional fees may apply for non-ground level access or complex installations.
